Update - Our development team has implemented a number of measures that has mitigated the issue with delays when sending announcements. The root cause is still being investigated further to ensure the issue is fully resolved.
Apr 02, 2025 - 10:48 CDT
Update - Our development team continues to investigate the root cause of the delay in sending Announcements. Further updates or workarounds will be provided once available.
Mar 13, 2025 - 13:24 CDT
Investigating - Current Status: Degraded Performance Discovered: 3/6/2025 Resolved:
Impacted Product: Business Center Affected Feature: Marketing - Email Announcements
What does this mean for you? Users are experiencing issues when sending an Announcement using the "Send Now" option. The Announcement is not sending right away despite using the Send Now option and is being delayed from sending, in some cases for multiple hours. We are investigating the root cause with high urgency.
Current Workaround: No current workaround. The Announcement send eventually. Users should not attempt to send the same Announcement multiple times.
We are working diligently to resolve this issue; we will provide ongoing status updates.
Mar 07, 2025 - 13:38 CST
Resolved -
This incident has been fully resolved. Please reach out to our support team here at #844-998-4798 if you are still experiencing issues.
Apr 18, 13:33 CDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 18, 12:22 CDT
Investigating -
Current Status: Marketing Center Partially Operational Discovered: 4/18/2025 10:00 AM CST Resolved:
Impacted Product: Marketing Center Affected Feature: Marketing Center Overview Metrics
What does this mean for you? Marketing Center is experiencing an issue where no metrics are showing on the overview page. Users are met with an error on each section of the page. We are investigating the root cause with urgency.
Current Workaround: Metrics can be seen on those individual pages (reputation, analytics, tools). The overview page is the only page experiencing issues.
We are working diligently to resolve this issue; we will provide ongoing status updates.
Apr 18, 10:28 CDT